Graeme Alford

Customer Service Expert

Graeme is one this Australia’s foremost authorities on Customer Service. Having spent years with Bob Ansett at Budget Rent-a-Car his passion for the customer has no bounds. Graeme is the author of the 6 module video series “Legendary Customer Service” and is the permanent guest columnist in The Customer Service Bulletin. Graeme was an inaugural member of the executive that set up the Australian Customer Service Association in 1990.

Graeme has been involved with the development and implementation of many Customer Service Programs and winning cultures amongst top 500 companies. 


Testimonials

“Excellent. Captured the attention of the audience from his opening words and then captured their hearts and minds as he progressed through his riveting presentation.”
Mitre 10

"Excellent!!! Graeme offered the full package. His life is one of amazement with a fantastic story but his business experience also offers great inspiration."
Kubota Australia

“Graeme's earthy approach appealed to both our Workshop & Gala Dinner audiences. He was generous with his time. He’s been there, experienced that attitude gives great credibility to his slogan 'Never give Up'. We really enjoyed his performance.”
Kerang Business Council

“Graeme has a interesting message...I believe there is a reason for everything ...Graeme had to go through his life the way he did so he could share the experience with the rest of us
Thankyou Sharon Dawe.”
Sharrons Hairline

“Graeme Alford provided an excellent presentation on customer relationships. His key note speech certainly had the interest of the staff, given Graeme's background.”
Impact Fertilisers