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| Graeme Alford |
Customer Service Expert
Graeme Alford is one this Australia’s foremost authorities on Customer Service. Having spent years with Bob Ansett at Budget Rent a Car his passion for the customer has no bounds.
Graeme Alford is the author of the 6 module video series “Legendary Customer Service” and is the permanent guest columnist in The Customer Service Bulletin. Graeme Alfordwas an inaugural member of the executive that set up the Australian Customer Service Association in 1990.
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| Bernie Brooks |
Myer CEO and Retail Expert
Bernie Brookes’ 30-year retail career comprises a rich tapestry of stories and successes from some of Australia’s significant retail giants. Following a legendary career at Woolworths, he is currently Myer CEO. Bernie’s expertise in establishing the company’s independence from the Coles Group reiterated his deft hand for managing change, leadership, organising people and retail skills. Equipped with an unwavering self-confidence, and a desire to inspire entrepreneurship and empowerment in his people, Bernie’s significant contribution is woven into the fabric of Australian retail history. |
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| Peter Bush |
Ex CEO, McDonald’s Australia
He's been at the helm of one of the world’s most recognised brands, and packs a wealth of business management experience into his long career in Fast Moving Consumer Goods. Peter Bush counts executive positions with some of Australia’s, and the world’s, most successful FMCG companies including AGB-McNair, Arnotts, Johnson & Johnson, Unilever, Reckitt & Coleman and Schwarzkopf Australasia. He was instrumental in the Ampol/Caltex merger and reinvented the McDonald’s Australia business before becoming its managing director and CEO. |
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| Brad Cooper |
Sales, Customers, Adversity
Brad has come from the Poorhouse to the Penthouse to the Bighouse and back. One of Australia’s most gifted speakers, Brad was founder and CEO of FAI Home Security. His insights to the sales process, staff motivation and customer delight are unparalleled. A multi-millionaire, he was embroiled in the FAI/HIH debacle which saw him serve 5 years in jail. He is back in business with a renewed enthusiasm and moral compass tempered by his experiences. Brad’s story is gut wrenching, insightful, hilarious, educational and entertaining. |
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| George Gregan |
The world’s best rugby scrum-half
Regarded as the world’s leading scrum-half, George established the reputation in 1994 when the Wallabies welcomed him to their stable. A welcome he promptly responded to by claiming the Bledisloe Cup with a try saving tackle. Renowned for his dynamic defence skills, tenacity and competitive play, George became Wallaby Captain in 2001, and scooped up a series of awards in recognition of his excellence. |
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| Dare Jennings |
Founder – Mambo and Deus Ex Machina
Mambo founder Dare Jennings is one of the most celebrated icons of Australia’s rag trade. The immediately recognisable graphics are designed around strong political, religious or humorous themes, and the company is renowned for its quality and innovation. Since selling the label, Dare refocused his ‘can do’ attitude into building a loyal following for his cult motorcycle outlet, Deus Ex Machina. Dare’s entertaining anecdotes describing pitfalls and leadership offer audiences insight into the management of a global brand. |
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| Julia King |
Extraordinary businesswoman
Julia has a strong track record of building sustainable, profitable retail enterprises, with in-depth knowledge of media and marketing. Under her management Louis Vuitton’s operations grew from 3 stores to become one of the best-known, international premium product brands in the region. Furthermore, Julia has been actively involved in developing strategies for a number of Australian and international retailers. A witty and engaging speaker, Julia’s presentation enlightens audiences to the intricacies of business success. |
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| Mark McCrindle |
Futurist & Demographer
It’s Mark McCrindle’s job to predict the future. He has the knack of taking the social pulse of the nation, and the success and health of business rests upon it. Mark engages audiences with his interactive style to motivate them into achieving higher performance. He extensively researches the new generations and accurately tracks emerging trends, then steers his research findings towards leaders in sales, marketing, HR, and management to help them understand the times in which they operate, and not just be observers. |
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| Tim Pethick |
Nudie Juice founder; achieved $18m turnover in two years
Imagine Tim Pethick’s delight when, after just two years in business, his fresh juice brand Nudie turned over $18m. The business savvy entrepreneur launched Nudie for two reasons: to indulge his fresh fruit cravings and to demonstrate the power of emotional branding. Nudie’s stampeding success was recognised with it’s inclusion in the top 10 most influential brands for the Asia Pacific region. Described as a “disruptive brand”, a devastating fire to the Nudie processing plant in 2004 was not enough to halt its epic journey, and Nudie resumed production just six weeks later. |
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| Tom Potter |
Founder, Eagle Boys Pizza
With no job and little education, Tom Potter borrowed the money to launch his Eagle Boys Pizza brand and it was a risk that paid off. He now operates 145 stores nationally and sold the brand in New Zealand after building the business to 40 stores. Eagle Boys remains one of a few wholly Australian owned and originated fast food companies whose expertise is exported globally. In 1994 Tom accepted a scholarship to attend Harvard Business School and graduated Valedictorian. Today, Eagle Boys is expanding into Asia and the company’s $100M plus turnover looks set to rise with the dough. |
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| Peter Ritchie |
Founder, McDonald's Aust.
Peter Ritchie was the first employee of the McDonald's system outside North America. In 1973, Peter was appointed Managing Director Australia. During the 70s and 80s he played a major role in every aspect of the company’s development and later, under his leadership as Chief Executive, McDonald’s Australia grew to more than 500 stores and 50,000 employees. He is now a director of many blue chip Australian companies, including Seven Network, Mortgage Choice, Tennis Australia, 1800 Reverse and University of NSW foundation. |
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| Ray Scicluna |
Founder - Video Ezy
At just 13 years of age Ray left school unable to read or write. By 27 his aptitude for business saw him amass a fortune in the millions, whilst revolutionising the video movie industry. Ray went on to establish well known franchise Video Ezy which now operates in five Australian states and stores in New Zealand. Today, Ray manages a range of import/export enterprises, along with manufacturing innovations, event management and retail training. |
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| Margot Spalding |
Co-owner, Jimmy Possum Furniture
Family furniture business Jimmy Possum began from a small shed in Victoria and in ten years grew to six stores across Australia’s eastern seaboard, enjoying over $25m in annual sales. The business opened in 1995 with husband Alan and the experience of several other successful enterprises behind them. Designed for the Australian market the Possum range is constructed from all-Australian recycled and sustainably farmed Victorian Ash. Margot’s belief in business success stems from passion, absolute focus and hard work. |
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| Kirsty Spraggon |
Internationally Ranked Sales Agent
High velocity sales expert Kristy Spraggon is a powerhouse of energy and enthusiasm; indulging every bit with her audience. Ranked among the top one percent in a global network of over 121,000 sales agents, Kristy has distinguished herself as superior in every aspect of the sales industry. In her own business Kristy facilitated growth to the tune of 50% annually with the majority of her database becoming loyal repeat clients or referrals thanks to her “customer for life” philosophy. Expect results and transformational change from Kristy, and from yourself. |
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| Graham Turner |
Co-founder – Flight Centre
Greg co-founded Flight Centre, when a post-graduate working holiday in the UK revealed the opportunity for building a travel empire. Seven years later, he returned to Australia with the already successful company, and transformed the local travel industry inside and out, most notably with the implementation of an outcome-based employee remuneration system. The unconventional business model paid off; the company boasts over 1500 outlets across nine countries, and licensing agreements with local operators in forty nations. |
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| Keran Wicks |
Founder– Network Video
Between leaving school at 13 and founding Australia’s largest independent video chain marketing and buying group at 33, the rise of Keran Wicks would not have been complete without an abundance of vision and determination. Keran’s inspiring story includes the David vs Goliath battles and balancing a serious career with single parenthood and a child with mental illness. |
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