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| Graeme Alford |
Customer Service Expert
Graeme Alford is one this Australia’s foremost authorities on Customer Service. Having spent years with Bob Ansett at Budget Rent a Car his passion for the customer has no bounds.
Graeme Alford is the author of the 6 module video series “Legendary Customer Service” and is the permanent guest columnist in The Customer Service Bulletin. Graeme Alfordwas an inaugural member of the executive that set up the Australian Customer Service Association in 1990.
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| John Brodie |
Sustainable Business Expert
In answer to the rising call for sustainable business practice John Brodie demonstrates, with passion, his practical and economical solutions that strike a win-win between business, society and the environment. The demand for John’s expertise in construction, project management and architecture saw the 2003 formation of his consulting business, VIM Sustainability Consulting. John shows how embracing sustainable practices result in profitable business decisions in all facets of the Triple Bottom Line. |
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| Larissa Brown |
Sustainability Leadership
The impact of environmentalist Larissa Brown is such that she is recipient of the 2008 Australian Young Environmentalist of the Year; is a member of the Ministers Reference Council on Climate Change Adaptation and spoke for the environment at the 2008 Prime Minister’s 2020 Summit. Her reach is international; from interviewing the world’s most influential sustainability leaders to representing at the United Nations Climate Change Conference, saving big cats in Bolivia and a forest in Costa Rica. Founder and executive director of the Centre for Sustainability Leadership, Larissa supports everyday Australians make sustainable decisions for better communities and workplaces. |
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| Brad Cooper |
Sales, Customers, Adversity
Brad has come from the Poorhouse to the Penthouse to the Bighouse and back. One of Australia’s most gifted speakers, Brad was founder and CEO of FAI Home Security. His insights to the sales process, staff motivation and customer delight are unparalleled. A multi-millionaire, he was embroiled in the FAI/HIH debacle which saw him serve 5 years in jail. He is back in business with a renewed enthusiasm and moral compass tempered by his experiences. Brad’s story is gut wrenching, insightful, hilarious, educational and entertaining. |
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| Stacey Currie |
Businesswoman /Author /Adversity
Often referred to as the “dynamite” by colleagues, clients and friends, Stacey was a first time mother at 16, and now 32years young she is a busy mum of 5 children. A speaker, a published author and the Official Ambassador for the Lighthouse Foundation, she still finds time to keep fit, run a successful business and stay passionate about helping others to achieve their goals. |
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| Kirsty Dunphey |
Renowned Entrepreneur, Multi-Millionaire by 25
Kirsty Dunphey exhibits an unbridled can-do attitude that saw her achieve entrepreneurial success as young as 15, and rampage her way to a self made multi-millionaire by 25. Kirsty built her reputation in real estate, operating in a two bedroom apartment and growing to six locations across Tasmania. She is the youngest ever recipient of the Telstra Young Business Woman of the Year Award. Kirsty transitioned into training and education and now inspires others with her passion and considerable experience to achieve their own dreams. |
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| Michael Gerber |
Business visionary and entrepreneur
Business visionary, author and entrepreneur Michael Gerber is the guru behind the E-Myth model. A lifeline to small business owners enslaved by their enterprise, Michael promotes his model as one that is easily implemented and provides freedom and joy. Michael presents globally, encouraging audiences to start their own personal revolution. His pragmatic and compelling message is highly relevant to the Australian predilection for small business ownership. |
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| Robert Gottliebsen |
Founder – BRW magazine
Business guru Robert Gottliebsen has received two of journalism’s highest honours for his immense contribution to communicating and commenting on the business and finance sector. The founder of top selling magazines, BRW, Personal Investor and Shares, Robert also shares his considerable experience through television, radio, internet and The Australian newspaper. His wealth of knowledge has educated Australian’s for over 30 years. |
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| George Gregan |
The world’s best rugby scrum-half
Regarded as the world’s leading scrum-half, George established the reputation in 1994 when the Wallabies welcomed him to their stable. A welcome he promptly responded to by claiming the Bledisloe Cup with a try saving tackle. Renowned for his dynamic defence skills, tenacity and competitive play, George became Wallaby Captain in 2001, and scooped up a series of awards in recognition of his excellence. |
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| Mark McCrindle |
Futurist & Demographer
It’s Mark McCrindle’s job to predict the future. He has the knack of taking the social pulse of the nation, and the success and health of business rests upon it. Mark engages audiences with his interactive style to motivate them into achieving higher performance. He extensively researches the new generations and accurately tracks emerging trends, then steers his research findings towards leaders in sales, marketing, HR, and management to help them understand the times in which they operate, and not just be observers. |
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| John McGrath |
Real Estate Entrepreneur
Starting as a rental clerk, John has worked his way up to become one of the most influential people in Australian property. His business turnover is in the Billions. Working hard and working smart has been his trademark, always looking to find a competitive edge or a better way of serving his customers. His staff training and loyalty are legendary. His engaging presentation espouses the principles of his sucess from both financial and spiritual perspectives. |
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| Michael Pascoe |
Finance Commentator & Journalist
Michael was one of the first to specialise in financial journalism in commercial broadcasting. He is well known to Australians as the Finance Editor of The Nine Network with at least weekly appearances over 18 years. He has the ability to interpret complex finance issues or world events and explain them to broadcast and live audiences. He has a tremendous grasp of world financial markets and their impact on our economy. He provides thought provoking opinions and tests the theories of our politicians and economists. He is a fabulous Emcee and after dinner speaker. |
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| Jim Penman |
Founder - Jim’s Mowing
Australian’s will have seen the iconic green vehicles of Jim’s Mowing moving about their communities, and may have even enlisted their services. Beginning with just $24 and overdue rent looming, today there are over 2000 franchises throughout Australasia and Canada and the business enjoys an annual growth of 15%. The lynch pin of Jim’s success is a focus on service and the right staff. |
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| Tim Pethick |
Nudie Juice founder; achieved $18m turnover in two years
Imagine Tim Pethick’s delight when, after just two years in business, his fresh juice brand Nudie turned over $18m. The business savvy entrepreneur launched Nudie for two reasons: to indulge his fresh fruit cravings and to demonstrate the power of emotional branding. Nudie’s stampeding success was recognised with it’s inclusion in the top 10 most influential brands for the Asia Pacific region. Described as a “disruptive brand”, a devastating fire to the Nudie processing plant in 2004 was not enough to halt its epic journey, and Nudie resumed production just six weeks later. |
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| Tom Potter |
Founder, Eagle Boys Pizza
With no job and little education, Tom Potter borrowed the money to launch his Eagle Boys Pizza brand and it was a risk that paid off. He now operates 145 stores nationally and sold the brand in New Zealand after building the business to 40 stores. Eagle Boys remains one of a few wholly Australian owned and originated fast food companies whose expertise is exported globally. In 1994 Tom accepted a scholarship to attend Harvard Business School and graduated Valedictorian. Today, Eagle Boys is expanding into Asia and the company’s $100M plus turnover looks set to rise with the dough. |
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