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| Graeme Alford |
Customer Service Expert
Graeme Alford is one this Australia’s foremost authorities on Customer Service. Having spent years with Bob Ansett at Budget Rent a Car his passion for the customer has no bounds.
Graeme Alford is the author of the 6 module video series “Legendary Customer Service” and is the permanent guest columnist in The Customer Service Bulletin. Graeme Alfordwas an inaugural member of the executive that set up the Australian Customer Service Association in 1990.
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| Bernie Brooks |
Myer CEO and Retail Expert
Bernie Brookes’ 30-year retail career comprises a rich tapestry of stories and successes from some of Australia’s significant retail giants. Following a legendary career at Woolworths, he is currently Myer CEO. Bernie’s expertise in establishing the company’s independence from the Coles Group reiterated his deft hand for managing change, leadership, organising people and retail skills. Equipped with an unwavering self-confidence, and a desire to inspire entrepreneurship and empowerment in his people, Bernie’s significant contribution is woven into the fabric of Australian retail history. |
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| Peter Bush |
Ex CEO, McDonald’s Australia
He's been at the helm of one of the world’s most recognised brands, and packs a wealth of business management experience into his long career in Fast Moving Consumer Goods. Peter Bush counts executive positions with some of Australia’s, and the world’s, most successful FMCG companies including AGB-McNair, Arnotts, Johnson & Johnson, Unilever, Reckitt & Coleman and Schwarzkopf Australasia. He was instrumental in the Ampol/Caltex merger and reinvented the McDonald’s Australia business before becoming its managing director and CEO. |
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| Glenn Cooper AM |
Coopers Brewery, Exec Chairman
Glenn Cooper sits at the helm of one of Australia’s most loved breweries – Coopers. He continues a legacy begun five generations ago and seen the rise and rise of his family’s product. Glenn originally trained in computing and engineering, carving out his own path to build a successful computer company which later sold for $3.5 million. On joining the family business Glenn’s strengths in marketing saw him take up the marketing director role and today, based on values of tradition and quality, the Coopers range enjoys strong sales both nationally and abroad. |
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| Robin Daubeny |
Motivational Expert/ Sales
Robin Daubeny is regarded as the most unique and sought after motivational speaker in Australia. His presentations entertain, educate and motivate. Attendees take away proven, positive self-help ideas that can change performance, behaviour and lives in general. His success in business and sport resulted in him being appointed as a consultant at the Australian Institute of Sport in 2007, where he works with elite athletes helping to improve performance and helping them to be successful in other areas when their sporting career finishes. |
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| Kirsty Dunphey |
Renowned Entrepreneur, Multi-Millionaire by 25
Kirsty Dunphey exhibits an unbridled can-do attitude that saw her achieve entrepreneurial success as young as 15, and rampage her way to a self made multi-millionaire by 25. Kirsty built her reputation in real estate, operating in a two bedroom apartment and growing to six locations across Tasmania. She is the youngest ever recipient of the Telstra Young Business Woman of the Year Award. Kirsty transitioned into training and education and now inspires others with her passion and considerable experience to achieve their own dreams. |
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| Michael Gerber |
Business visionary and entrepreneur
Business visionary, author and entrepreneur Michael Gerber is the guru behind the E-Myth model. A lifeline to small business owners enslaved by their enterprise, Michael promotes his model as one that is easily implemented and provides freedom and joy. Michael presents globally, encouraging audiences to start their own personal revolution. His pragmatic and compelling message is highly relevant to the Australian predilection for small business ownership. |
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| Martin Grunstein |
Customer Service Specialist
With a healthy dose of entertainment Martin Grunstein leads audiences through the psychology of a customer, and how understanding this, businesses can generate repeat and referral business. A psychology and marketing graduate, Martin’s outstanding company success has generated great demand for the sharing of his techniques. An entertaining and endearing presenter, audiences are motivated to action and laugh while they learn. |
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| Ian Kennedy OAM |
Marketing guru
Regarded as the ‘Father of Direct Marketing’, the visionary and pioneer is the brainchild behind some of Australia’s most successful campaigns: membership acquisition for Diners Club, building the first loyalty database for Qantas, launching the State Bank's first ATM card and developing the first direct response TV campaign for AMP. Ian’s 30 year career has earned him Australia’s highest honours in the business, and frequent speaking engagements across the globe. He is also President of the Starlight Children's Foundation and is frequently quoted on marketing issues. |
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| Julia King |
Extraordinary businesswoman
Julia has a strong track record of building sustainable, profitable retail enterprises, with in-depth knowledge of media and marketing. Under her management Louis Vuitton’s operations grew from 3 stores to become one of the best-known, international premium product brands in the region. Furthermore, Julia has been actively involved in developing strategies for a number of Australian and international retailers. A witty and engaging speaker, Julia’s presentation enlightens audiences to the intricacies of business success. |
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| Mark McCrindle |
Futurist & Demographer
It’s Mark McCrindle’s job to predict the future. He has the knack of taking the social pulse of the nation, and the success and health of business rests upon it. Mark engages audiences with his interactive style to motivate them into achieving higher performance. He extensively researches the new generations and accurately tracks emerging trends, then steers his research findings towards leaders in sales, marketing, HR, and management to help them understand the times in which they operate, and not just be observers. |
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| Robyn Moore |
Multi- Skilled Communicator
Robyn’s 30-year career in education, advertising and the communication /entertainment industry has enabled her reputation as an entertaining, inspiring and thought provoking presenter who wields "the Power of the Word". Delivering on a range of customised, personal and workplace development topics, Robyn’s ability to engage and energise her audience is described as life changing. From "How Green Was My Cactus" to the voice of 'Blinky Bill" Robyn is a unique and humerous Australian communicator. |
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| Allan Pease |
Mr Body Language
Allan Pease has mastered the art of communication from verbal and non verbal perspectives. He coaches audiences how to interpret the words and actions of any conversation or negotiation. He is in great demand for TV appearances because of his entertaining and informative style. Two quotes probably sum him up best. "When Allan and Barbara Pease write, I read. And underline. And learn. and laugh. And steal." - Tom Peters. Empower yourself with these simple strategies for greater impact in your communication". - Anthony Robbins |
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| Tim Pethick |
Nudie Juice founder; achieved $18m turnover in two years
Imagine Tim Pethick’s delight when, after just two years in business, his fresh juice brand Nudie turned over $18m. The business savvy entrepreneur launched Nudie for two reasons: to indulge his fresh fruit cravings and to demonstrate the power of emotional branding. Nudie’s stampeding success was recognised with it’s inclusion in the top 10 most influential brands for the Asia Pacific region. Described as a “disruptive brand”, a devastating fire to the Nudie processing plant in 2004 was not enough to halt its epic journey, and Nudie resumed production just six weeks later. |
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| Tom Potter |
Founder, Eagle Boys Pizza
With no job and little education, Tom Potter borrowed the money to launch his Eagle Boys Pizza brand and it was a risk that paid off. He now operates 145 stores nationally and sold the brand in New Zealand after building the business to 40 stores. Eagle Boys remains one of a few wholly Australian owned and originated fast food companies whose expertise is exported globally. In 1994 Tom accepted a scholarship to attend Harvard Business School and graduated Valedictorian. Today, Eagle Boys is expanding into Asia and the company’s $100M plus turnover looks set to rise with the dough. |
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| Rob Redenbach |
Streetwise Leadership
Rob Redenbach excels in blending the art of self defence and psychology, then serves it in a dynamic and meaningful style. Consultant, author and former Australian Army solider, Rob has taught self defence to specialised defence outfits and law enforcement professionals including Nelson Mandela’s Presidential Protection Unit, British and European special forces, and protection teams in both Iraq and for the 2000 Sydney Olympics. He successfully transfers the psychology of high risk situations into the workplace, demonstrating the value of using brains rather than brawn in conflict. |
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| Peter Ritchie |
Founder, McDonald's Aust.
Peter Ritchie was the first employee of the McDonald's system outside North America. In 1973, Peter was appointed Managing Director Australia. During the 70s and 80s he played a major role in every aspect of the company’s development and later, under his leadership as Chief Executive, McDonald’s Australia grew to more than 500 stores and 50,000 employees. He is now a director of many blue chip Australian companies, including Seven Network, Mortgage Choice, Tennis Australia, 1800 Reverse and University of NSW foundation. |
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