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| Graeme Alford |
Customer Service Expert
Graeme Alford is one this Australia’s foremost authorities on Customer Service. Having spent years with Bob Ansett at Budget Rent a Car his passion for the customer has no bounds.
Graeme Alford is the author of the 6 module video series “Legendary Customer Service” and is the permanent guest columnist in The Customer Service Bulletin. Graeme Alfordwas an inaugural member of the executive that set up the Australian Customer Service Association in 1990.
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| Bernie Brooks |
Myer CEO and Retail Expert
Bernie Brookes’ 30-year retail career comprises a rich tapestry of stories and successes from some of Australia’s significant retail giants. Following a legendary career at Woolworths, he is currently Myer CEO. Bernie’s expertise in establishing the company’s independence from the Coles Group reiterated his deft hand for managing change, leadership, organising people and retail skills. Equipped with an unwavering self-confidence, and a desire to inspire entrepreneurship and empowerment in his people, Bernie’s significant contribution is woven into the fabric of Australian retail history. |
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| Peter Bush |
Ex CEO, McDonald’s Australia
He's been at the helm of one of the world’s most recognised brands, and packs a wealth of business management experience into his long career in Fast Moving Consumer Goods. Peter Bush counts executive positions with some of Australia’s, and the world’s, most successful FMCG companies including AGB-McNair, Arnotts, Johnson & Johnson, Unilever, Reckitt & Coleman and Schwarzkopf Australasia. He was instrumental in the Ampol/Caltex merger and reinvented the McDonald’s Australia business before becoming its managing director and CEO. |
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| John Cleese |
Fawlty Towers and Monty Python
John Cleese is known by many personae but is perhaps best loved as the snobbish misanthrope Basil Fawlty in the immensely popular Fawlty Towers. Prior to this, Monty Python’s Flying Circus series gave John international stardom as he flexed his comedic and acting ability to conceive several, well-loved characters. Today, John injects his innate sense of humour into presenting on corporate skills, training and customer service. |
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| Brad Cooper |
Sales, Customers, Adversity
Brad has come from the Poorhouse to the Penthouse to the Bighouse and back. One of Australia’s most gifted speakers, Brad was founder and CEO of FAI Home Security. His insights to the sales process, staff motivation and customer delight are unparalleled. A multi-millionaire, he was embroiled in the FAI/HIH debacle which saw him serve 5 years in jail. He is back in business with a renewed enthusiasm and moral compass tempered by his experiences. Brad’s story is gut wrenching, insightful, hilarious, educational and entertaining. |
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| Glenn Cooper AM |
Coopers Brewery, Exec Chairman
Glenn Cooper sits at the helm of one of Australia’s most loved breweries – Coopers. He continues a legacy begun five generations ago and seen the rise and rise of his family’s product. Glenn originally trained in computing and engineering, carving out his own path to build a successful computer company which later sold for $3.5 million. On joining the family business Glenn’s strengths in marketing saw him take up the marketing director role and today, based on values of tradition and quality, the Coopers range enjoys strong sales both nationally and abroad. |
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| Robin Daubeny |
Motivational Expert/ Sales
Robin Daubeny is regarded as the most unique and sought after motivational speaker in Australia. His presentations entertain, educate and motivate. Attendees take away proven, positive self-help ideas that can change performance, behaviour and lives in general. His success in business and sport resulted in him being appointed as a consultant at the Australian Institute of Sport in 2007, where he works with elite athletes helping to improve performance and helping them to be successful in other areas when their sporting career finishes. |
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| Martin Grunstein |
Customer Service Specialist
With a healthy dose of entertainment Martin Grunstein leads audiences through the psychology of a customer, and how understanding this, businesses can generate repeat and referral business. A psychology and marketing graduate, Martin’s outstanding company success has generated great demand for the sharing of his techniques. An entertaining and endearing presenter, audiences are motivated to action and laugh while they learn. |
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| Dare Jennings |
Founder – Mambo and Deus Ex Machina
Mambo founder Dare Jennings is one of the most celebrated icons of Australia’s rag trade. The immediately recognisable graphics are designed around strong political, religious or humorous themes, and the company is renowned for its quality and innovation. Since selling the label, Dare refocused his ‘can do’ attitude into building a loyal following for his cult motorcycle outlet, Deus Ex Machina. Dare’s entertaining anecdotes describing pitfalls and leadership offer audiences insight into the management of a global brand. |
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| John McGrath |
Real Estate Entrepreneur
Starting as a rental clerk, John has worked his way up to become one of the most influential people in Australian property. His business turnover is in the Billions. Working hard and working smart has been his trademark, always looking to find a competitive edge or a better way of serving his customers. His staff training and loyalty are legendary. His engaging presentation espouses the principles of his sucess from both financial and spiritual perspectives. |
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| Robyn Moore |
Multi- Skilled Communicator
Robyn’s 30-year career in education, advertising and the communication /entertainment industry has enabled her reputation as an entertaining, inspiring and thought provoking presenter who wields "the Power of the Word". Delivering on a range of customised, personal and workplace development topics, Robyn’s ability to engage and energise her audience is described as life changing. From "How Green Was My Cactus" to the voice of 'Blinky Bill" Robyn is a unique and humerous Australian communicator. |
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