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| Graeme Alford |
Customer Service Expert
Graeme Alford is one this Australia’s foremost authorities on Customer Service. Having spent years with Bob Ansett at Budget Rent a Car his passion for the customer has no bounds.
Graeme Alford is the author of the 6 module video series “Legendary Customer Service” and is the permanent guest columnist in The Customer Service Bulletin. Graeme Alfordwas an inaugural member of the executive that set up the Australian Customer Service Association in 1990.
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| John Cleese |
Fawlty Towers and Monty Python
John Cleese is known by many personae but is perhaps best loved as the snobbish misanthrope Basil Fawlty in the immensely popular Fawlty Towers. Prior to this, Monty Python’s Flying Circus series gave John international stardom as he flexed his comedic and acting ability to conceive several, well-loved characters. Today, John injects his innate sense of humour into presenting on corporate skills, training and customer service. |
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| Robin Daubeny |
Motivational Expert/ Sales
Robin Daubeny is regarded as the most unique and sought after motivational speaker in Australia. His presentations entertain, educate and motivate. Attendees take away proven, positive self-help ideas that can change performance, behaviour and lives in general. His success in business and sport resulted in him being appointed as a consultant at the Australian Institute of Sport in 2007, where he works with elite athletes helping to improve performance and helping them to be successful in other areas when their sporting career finishes. |
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| Brett Godfrey |
ex CEO - Virgin Airlines
When Richard Branson decided to shake up the cosy airline duopoly in Australia, he chose Brett Godfrey to lead the charge. Following a role as Finance Manager of Virgin Atlantic, he led the acquisition of a low cost carrier for the group in Belgium. His experience in the premium and low cost sectors and passion for airlines made Brett the perfect choice to head up Virgin Blue in Australia. He has delivered massive change to the Australian industry |
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| Martin Grunstein |
Customer service specialist
With a healthy dose of entertainment Martin Grunstein leads audiences through the psychology of a customer, and how understanding this, businesses can generate repeat and referral business. A psychology and marketing graduate, Martin’s outstanding company success has generated great demand for the sharing of his techniques. An entertaining and endearing presenter, audiences are motivated to action and laugh while they learn. |
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| Dare Jennings |
Founder – Mambo and Deus Ex Machina
Mambo founder Dare Jennings is one of the most celebrated icons of Australia’s rag trade. The immediately recognisable graphics are designed around strong political, religious or humorous themes, and the company is renowned for its quality and innovation. Since selling the label, Dare refocused his ‘can do’ attitude into building a loyal following for his cult motorcycle outlet, Deus Ex Machina. Dare’s entertaining anecdotes describing pitfalls and leadership offer audiences insight into the management of a global brand. |
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| John McGrath |
Real Estate Entrepreneur
Starting as a rental clerk, John has worked his way up to become one of the most influential people in Australian property. His business turnover is in the Billions. Working hard and working smart has been his trademark, always looking to find a competitive edge or a better way of serving his customers. His staff training and loyalty are legendary. His engaging presentation espouses the principles of his sucess from both financial and spiritual perspectives. |
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| Robyn Moore |
Multi- Skilled Communicator
Robyn’s 30-year career in education, advertising and the communication /entertainment industry has enabled her reputation as an entertaining, inspiring and thought provoking presenter who wields "the Power of the Word". Delivering on a range of customised, personal and workplace development topics, Robyn’s ability to engage and energise her audience is described as life changing. From "How Green Was My Cactus" to the voice of 'Blinky Bill" Robyn is a unique and humerous Australian communicator. |
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| Allan Pease |
Mr Body Language
Allan Pease has mastered the art of communication from verbal and non verbal perspectives. He coaches audiences how to interpret the words and actions of any conversation or negotiation. He is in great demand for TV appearances because of his entertaining and informative style. Two quotes probably sum him up best. "When Allan and Barbara Pease write, I read. And underline. And learn. and laugh. And steal." - Tom Peters. Empower yourself with these simple strategies for greater impact in your communication". - Anthony Robbins |
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| Jim Penman |
Founder - Jim’s Mowing
Australian’s will have seen the iconic green vehicles of Jim’s Mowing moving about their communities, and may have even enlisted their services. Beginning with just $24 and overdue rent looming, today there are over 2000 franchises throughout Australasia and Canada and the business enjoys an annual growth of 15%. The lynch pin of Jim’s success is a focus on service and the right staff. |
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| Tom Potter |
Founder, Eagle Boys Pizza
With no job and little education, Tom Potter borrowed the money to launch his Eagle Boys Pizza brand and it was a risk that paid off. He now operates 145 stores nationally and sold the brand in New Zealand after building the business to 40 stores. Eagle Boys remains one of a few wholly Australian owned and originated fast food companies whose expertise is exported globally. In 1994 Tom accepted a scholarship to attend Harvard Business School and graduated Valedictorian. Today, Eagle Boys is expanding into Asia and the company’s $100M plus turnover looks set to rise with the dough. |
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| Peter Ritchie |
Founder, McDonald's Aust.
Peter Ritchie was the first employee of the McDonald's system outside North America. In 1973, Peter was appointed Managing Director Australia. During the 70s and 80s he played a major role in every aspect of the company’s development and later, under his leadership as Chief Executive, McDonald’s Australia grew to more than 500 stores and 50,000 employees. He is now a director of many blue chip Australian companies, including Seven Network, Mortgage Choice, Tennis Australia, 1800 Reverse and University of NSW foundation. |
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