Twenty years ago, Mark Carter worked for for Contiki Holidays as industry trainer and leader across Europe. Today he is a sought-after speaker and trainer in Australia and the wider Asia Pacific region.
He approaches the subjects of leadership, sales, peak performance and behavioral sciences from a unique perspective of depth; one he learnt leading thousands of people, hundreds of thousands of kilometres traversing a continent in addition to establishing development departments from a standing start.
As Mark says, “A tour bus is a petri dish of human behavior, and is the best way to get to know exactly how to work with all different types of people”. He’s the type of person who has so many stories, and he has an understanding of human behavior that can’t be learned by book.
Mark has acquired a catalogue of life experiences many people often dream about. He’s held senior and strategic leadership development roles in Asia Pacific, Europe and projects globally, including designing and implementing sales strategies and bespoke methodologies for billion dollar sales teams.
He has a wealth of experience working with market leaders across several industry verticals including e-commerce, advertising, travel, property, hospitality, telecommunications, banking, government and not-for-profit.
Mark is often invited to present at business seminars and is frequently invited to speak as keynote to set the theme or as host for prestigious gala events including the Citizen of the Year Awards as part of Australia Day Celebrations in 2012.
He combines his raconteur narrative, quick wit and core ideas into presentations using invigorating stories and sensory submersion. His anecdotes and style serve to take participants on a journey; dismantling complex business concepts, big data or global ideas into innovative, bite sized strategies and tools.
Mark takes a bespoke approach to presentations and often provides attendees with handmade gifts and other value added extras regularly as ongoing motivation.
His fascination for both big picture and quirky details of life, weaved with a masterful skill in communication, allows him to build relationships with his audiences leaving them intrigued, inspired and provoked into action.
I've had the pleasure now of listening to Mark speak at 2 of our annual conferences. Each time I’ve come away captivated & wanting more. He has a great way of telling an exciting & compelling story of his real-life experiences that connect with his audience. In addition, the humour and energy he brings to his presentation is a must see. Very much look forward to seeing Mark live again soon.
Mark is a true inspiration to any individual that is fortunate enough to hear him speak or gets to read one of his books. He is one that gives true care and understanding for the individuals that runs their business, gives expert advice to help those attain an affluent work environment and life, and makes it fun and entertaining to be a part of. The mysteries are unveiled and I only wish all could see Mark live.
Director, Board Member
MBE Franchise Group
I have worked with Mark for just over 2 years now on a number of collaborations including his sales and leadership training programs and also as a host for our Corporate Events here at Eventpod. The most impressive thing about Mark is the passion and energy he brings and also the professionalism of thoroughly researching for each particular occasion. He also happens to be a really nice and genuine guy and we will certainly be utilising his services again in the near future.
Client Engagement Strategist
Mark Carter is a master storyteller and understands the value of a story to create connections and inspire people. The Equip 2019 participants were captivated by Mark’s insightful approach to change, adaptability and neuroscience. His energy is infectious and his closing remarks simple and powerful... ‘No matter what happens in your world - you don’t get to control it - the only thing you can control is your response. Calmness is power'.
QBE are very thankful to have Mark at the launch of our Equip program 2019. Mark injects a huge amount of positive energy and showed genuine interest to help elevate our brokers. Our program themes were to harness strengths, adaptability and resilience, which you were able to tie your experience and expertise. Your ability to connect with the audience is second to none!
My overall frustration was staff training in general, how all the training on the open market was boring, was not personalised for our business or my staff’s personal circumstances for growth. Mark took the time to talk to me and my staff before providing a customised proposal that would solve our problems. Mark has now introduced both Rocket (Sales Capability) & Orbit (Relationship Management Model) to our company and we are starting to see awesome results. Mark is fun, energetic and empathetic, showing a real passion for our business and staff, encouraging them to grow, take ownership and implement various techniques that are really specific to them as individuals and their roles. After the first session alone, one comment made to me was “if this was all the training we received for the rest of the year, this is better than all the training we had last year combined”. We are continuing to roll out Rocket and Orbit plus implementing further ideas. We will continue to work with Mark in the future and can not recommend him more for your business and team. Thanks Mark!
Mark gave a phenomenal seminar here in Cessnock for our businesses and tailored the content to enable us to showcase some of our top performing small businesses. Mark was generous with the toolkits for our businesses and gave extra time to ensure the content really nailed it. A fantastic speaker. Highly recommended.
Cessnock City Council
Mark helped us conduct quite a few training sessions in Q3/Q4 2019 including Sales training as well as Interview Skills training. Mark’s execution of the content is always on point. Mark is a very effective communicator and always manages to maintain a high level of engagement across the floor. He’s an effective listener and is always asking questions and sharing ideas during the initial course discussions/briefings so that he has a clear understanding of the business’s needs and its challenges. Thank you for your efforts Mark - Look forward to more successful trainings in the future!
Mark is a highly accomplished and enthusiastic presenter who delivers his message with innovation and high energy. Choosing a speaker to end any conference is, by it's nature, reasonably risky.
Mark & I spent an hour and half together, with me setting the scene for the conference. By the end of this planning session I was already highly enthused, totally motivated and 100% confident that Mark would deliver and support the theme of the conference. Mark has good business acumen, understand concepts & audiences quickly and showed a genuine interest in understanding my objectives.
The feedback from my team on his session at our AGM was the most positive ever and he also provided additional value beyond the initial presentation. I would highly recommend anyone to chat with Mark and see how he could assist you company.
At Make it Cheaper we have used Mark's services for two consecutive years , firstly to support us with a new product launch, and then to celebrate it's first year anniversary - as a result of his great work I have absolutely no hesitation in recommending his services.
In Oct 2017, the keynote Mark delivered at our product launch, combined with his incredibly powerful "arrow activity" totally captivated our (primarily) millennial audience and ensured everyone was talking about the event for weeks to come. It was exactly the "big splash" event we were hoping for!
As a result, we decided to engage his services again in October 2018, to help us celebrate the product anniversary; however I will confess to some level of trepidation in terms of how he would be able to top last year's session. Needless to say, he delivered in spades!
On a very warm Sydney spring day (in a room with minimal AC!) he effortlessly kept up the energy levels of over 100 people with 4 fantastic practical exercises in under an hour. He completely nailed the brief we provided; guaranteed everyone got involved and had fun; and most importantly, ensured all participants left the room feeling they'd learned something meaningful and powerful about themselves.
From the outset, Mark demonstrated an ability to develop deep understanding of our culture in a very short time frame, and thereby ensured our Values were effortlessly and seamlessly interwoven into all elements of both presentations.
I sincerely hope to work with Mark again in the future, and I recommend his services without hesitation.
Make It Cheaper: Energy Sector
Mark’s bespoke presentation was fantastic. We really appreciated the time and effort put into the event prior to his arrival in Darwin. His presentation was very well received and the delegates enjoyed it.
Excellent communication, day before had a to-know-us-better meeting that was just what we needed, good communication with our attendees, follow up was great!!! An awesome experience!
Congress Rental Network
Mark ensured his audience was engaged with him and the content he delivered. Very knowledgeable and we have been able to implement some of his techniques and tools back in the workplace. Great speaker.
Teachers Mutual Bank
Mark took the time to understand our business and tailor an energetic, interactive session to meet our needs. He had the room engaged from the get-go and I know our leaders are already looking at ways to work with him again in the future.
TAL Life Limited
Excellent - Mark is an excellent speaker and we were extremely happy with his presentation to our team. Mark is no fuss, easy to work with and we could not be happier with the results. He is natural dynamite and it is clear he lives and breathes what he presents. We would highly recommend to others!
Mark Carter provided an energetic, engaging presentation to our audience of small business to local government attendees. Participation and learnings were delivered in a positive and responsive manner. Mark really tailored his presentation to our needs and was in contact regularly to provide updates on the development of the presentation to meet our needs. He included a number of extra value adds which will benefit us greatly going forward.
Phillip Island Regional Tourism Board
Mark Carter is an amazing and energetic keynote speaker who really cares about his audience. We have used Mark on numerous occasions and received outstanding feedback from the groups he has engaged with. His content is practical and easy to absorb but has a strong message and easy takeaways for his audience. He is a true professional and will align his message to your business strategies to change behaviour. I rank him as one of our best strategic facilitators for our network.
Network Chief, LJ Hooker Limited
Mark is someone I have utilised within my roles over the past 10 years. In leading people it is always important to invest in them in supplying them with new skills. This is where Mark's skill set comes into its own. Mark has helped me lead teams through change, instill new skills of operating in the day to day with structure and purpose. With an ever changing market Mark has the ability to help customer facing roles understand the importance of the customer and helps realigns one focus on putting the customer in the market place at the center of everything a business should do. Mark's personal characteristics he brings to the table display transparency, trust, the motivation to make a difference and one of support and guidance. If you are looking to have someone support your business today in getting a better outcome for your customers Mark Carter is someone I would recommend.
Managing Director Australasia, Adstream
I have had the privilege of working alongside Mark at both SENSIS and at CareerOne and Mark continues to hit the mark with effective sales training which sales consultants and Managers can take away with them and improve their results immediately. He is the only sales trainer I have used who engages his audience with energy, passion and a humbleness that draws the consultants in. The consultants, the Sales Managers and State Sales Managers buy in to him immediately and walk away from the training with actions that work. The feedback is always exceptionally positive from any team he has worked with, he can command a group of 100+ like he did with my Call Centre at SENSIS or a smaller group of 10 as he is doing now at CareerOne. A one day session based on value changed my team overnight from selling on price to selling on value and the proof is in the results, which are 30% higher than last month.
Sales Manager, Qualtrics
I have worked with Mark since 2005. During this time we have used him from facilitating start up conferences with 300+ people to running motivational sessions and programs for some of our senior leaders in the business, Mark is vibrant, knowledgeable and extremely creative. His ability to engage his audience whilst delivering key messages and takeouts are his strength. Mark is versatile in his communication and knows how to connect with his audience. Mark is also well respected across our business and has always been a pleasure to deal with. I have no hesitation in endorsing Mark.
Sales Leader, Current Patient Relationship Director, Sun Doctors, Skin Cancer Clinics