Twenty years ago, Mark Carter worked for for Contiki Holidays as industry trainer and leader across Europe. Today he is a sought-after speaker and trainer in Australia and the wider Asia Pacific region.
He approaches the subjects of leadership, sales, peak performance and behavioral sciences from a unique perspective of depth; one he learnt leading thousands of people, hundreds of thousands of kilometres traversing a continent in addition to establishing development departments from a standing start.
As Mark says, “A tour bus is a petri dish of human behavior, and is the best way to get to know exactly how to work with all different types of people”. He’s the type of person who has so many stories, and he has an understanding of human behavior that can’t be learned by book.
Mark has acquired a catalogue of life experiences many people often dream about. He’s held senior and strategic leadership development roles in Asia Pacific, Europe and projects globally, including designing and implementing sales strategies and bespoke methodologies for billion dollar sales teams.
He has a wealth of experience working with market leaders across several industry verticals including e-commerce, advertising, travel, property, hospitality, telecommunications, banking, government and not-for-profit.
Mark is often invited to present at business seminars and is frequently invited to speak as keynote to set the theme or as host for prestigious gala events including the Citizen of the Year Awards as part of Australia Day Celebrations in 2012.
He combines his raconteur narrative, quick wit and core ideas into presentations using invigorating stories and sensory submersion. His anecdotes and style serve to take participants on a journey; dismantling complex business concepts, big data or global ideas into innovative, bite sized strategies and tools.
Mark takes a bespoke approach to presentations and often provides attendees with handmade gifts and other value added extras regularly as ongoing motivation.
His fascination for both big picture and quirky details of life, weaved with a masterful skill in communication, allows him to build relationships with his audiences leaving them intrigued, inspired and provoked into action.
5C Model For Mining & Polishing People Gems
Unique culture, the holy grail in corporates, invites individual discretionary effort. A fundamental for a peak performing business. Yet short cutting to implement the ‘fun stuff’ without underlying substance is a recipe for leadership disaster. These 5 fundamental principles for improving and driving leadership capabilities form a holistic, creative talent development model. A creative adaptation based on diamonds. In this case those gems being raw human talent.
The White Rabbits & Black Cats of Sales
Sales, one of the oldest professions, has provenance that has evolved through methods and labels such as spin, solution or insight. This matrix of contemporary skills will help free your mind and increase overall sales capabilities. A practical toolkit for present and future state sales psychology. An overview and road map for essential sales/AM stages, sustainable pipelines, relationships and value creation.
Breaking Sad: Minimising Brain Drain & Maximising Peak Performance
Opportunity exists wherever you choose to see it and frequently beyond our fears, limiting beliefs or schemas associated with neuro science. These 5 personal development pillars will help leverage peak performance by consciously managing your most important piece of personal technology. The mind. Incorporates neuro science, EQ and Flow modelling.
Leveraging Behavioural Sciences To Drive Sustainable Change
Seven out of 10 change management initiatives either fail or are seriously impeded, a damning statistic that’s remained constant despite experience technology disruption, and numerous process improvement projects. Companies change because people do. Leveraging behavioural sciences is the paradigm that helps set you up for success.
Increasing Productivity & The Myth of Multi Tasking
Emboldened organisations are now disrupting the concept of the 8-hour working day (dating back to the industrial revolution) whilst retaining equal or improved productivity. This toolkit, incorporating 10 key themes, will show you how to streamline and improve personal efficiency in a fraction the time.
Igniting Your Potential
Ignite your potential is Marks first book: offering practical advice through a combination of memoir and Emotional Intelligence. Each chapter centres on a theme of personal improvement, through insight or entertaining story, that is then summarised in three quick tips. These can be applied to all areas of life but geared more towards peak performance, personal development and business improvement. Adapted for required themes.
Pillars of Wisdom
Thomas Edward Lawrence, Ataturk and Otto Von Bismarck, whilst separated by culture and nationality, still have much in common. As historical figures MC has studied intensely, they hold 3 powerful, relevant keys adaptable for modern day leadership. Three case studies and core themes will encourage you to look at concepts hot in conversation in a whole new light: collaboration, candour and challenge included.
20 Centuries Plus of Success; 11 Adaptive Themes
A journey through time in the style of HG Wells from current day back to the Neolithic returning gradually to Millenials and beyond. Ten periodic stops along the way, each carrying a single stand out lesson massively applicable for success in modern day business, personal development and improved communications. This session has an additional creative element that can be creatively tailored for each business with the single caveat; participation!
Excellent - Mark is an excellent speaker and we were extremely happy with his presentation to our team. Mark is no fuss, easy to work with and we could not be happier with the results. He is natural dynamite and it is clear he lives and breathes what he presents. We would highly recommend to others!
Mark Carter provided an energetic, engaging presentation to our audience of small business to local government attendees. Participation and learnings were delivered in a positive and responsive manner. Mark really tailored his presentation to our needs and was in contact regularly to provide updates on the development of the presentation to meet our needs. He included a number of extra value adds which will benefit us greatly going forward.
Phillip Island Regional Tourism Board
Mark Carter is an amazing and energetic keynote speaker who really cares about his audience. We have used Mark on numerous occasions and received outstanding feedback from the groups he has engaged with. His content is practical and easy to absorb but has a strong message and easy takeaways for his audience. He is a true professional and will align his message to your business strategies to change behaviour. I rank him as one of our best strategic facilitators for our network.
Network Chief, LJ Hooker Limited
Mark is someone I have utilised within my roles over the past 10 years. In leading people it is always important to invest in them in supplying them with new skills. This is where Mark's skill set comes into its own. Mark has helped me lead teams through change, instill new skills of operating in the day to day with structure and purpose. With an ever changing market Mark has the ability to help customer facing roles understand the importance of the customer and helps realigns one focus on putting the customer in the market place at the center of everything a business should do. Mark's personal characteristics he brings to the table display transparency, trust, the motivation to make a difference and one of support and guidance. If you are looking to have someone support your business today in getting a better outcome for your customers Mark Carter is someone I would recommend.
Managing Director Australasia, Adstream
I have had the privilege of working alongside Mark at both SENSIS and at CareerOne and Mark continues to hit the mark with effective sales training which sales consultants and Managers can take away with them and improve their results immediately. He is the only sales trainer I have used who engages his audience with energy, passion and a humbleness that draws the consultants in. The consultants, the Sales Managers and State Sales Managers buy in to him immediately and walk away from the training with actions that work. The feedback is always exceptionally positive from any team he has worked with, he can command a group of 100+ like he did with my Call Centre at SENSIS or a smaller group of 10 as he is doing now at CareerOne. A one day session based on value changed my team overnight from selling on price to selling on value and the proof is in the results, which are 30% higher than last month.
Sales Manager, Qualtrics
I have worked with Mark since 2005. During this time we have used him from facilitating start up conferences with 300+ people to running motivational sessions and programs for some of our senior leaders in the business, Mark is vibrant, knowledgeable and extremely creative. His ability to engage his audience whilst delivering key messages and takeouts are his strength. Mark is versatile in his communication and knows how to connect with his audience. Mark is also well respected across our business and has always been a pleasure to deal with. I have no hesitation in endorsing Mark.
Sales Leader, Current Patient Relationship Director, Sun Doctors, Skin Cancer Clinics