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Speaker Enquiry

Martin Grunstein

Martin Grunstein

Topics

Business - Customer Service - Goal Setting - Marketing - Psychology - Sales - Strategy - Training - Workshops

Customer Service Specialist

With a healthy dose of entertainment Martin Grunstein leads audiences through the psychology of a customer, and how understanding this, businesses can generate repeat and referral business. A psychology and marketing graduate, Martin’s outstanding company success has generated great demand for the sharing of his techniques.

An entertaining and endearing presenter, audiences are motivated to action and laugh while they learn.

Martin Grunstein is a speaker who will get your staff or conference delegates to take action after the meeting.

Martin Grunstein has the ability to get an important customer service message across but still have the audience laughing while they learn.He tells stories of Australasian applications of his concepts that people will relate to as consumers and be able to apply to their business.

Martin has outstanding results with over 500 Australasian companies across over 100 industries have made him this country’s most in-demand speaker on outstanding customer service.

Martin Grunstein’s two keynote presentations “Making Profits in Changing Times" and “The Future Of Business" have helped change the way some of this country’s cleverest companies do business.

Testimonials

"Thank you for presenting at our recent podiatry conference, “Practice made Perfect". Your presentation was both provocative and insightful. I know that our members had much to think about in the way they manage and operate their practices and I see the positive results of that flowing through already. Our delegate survey form showed that you were recognised in the top two of all the presentations given. Thank you and well done. We will be using you for our future events, without hesitation."
Australian Podiatry Association (NSW)

"Martin Grunstein presented at our national conference in October 2007 and I can only say the connection between Martin and the group was, and still is, amazing. The presentation was professional, entertaining and informative. Unlike other presenters that hype a group of people whilst on stage then tend to dissipate over time, Martin's presentation reinvigorated our network and he continued to back his presentation with follow up calls and messages to keep me/us focused. From the time we heard Martin's presentation our company and the network have worked closer as a team, firmly focused on simple changes that were literally in front of our noses. These changes were embraced, refined, marketed and enthusiastically supported by the network."
Yokohama Tyres Australia Pty Ltd

"A privilege to have you join us. The two days were very successful and your presentation very well received with the appropriate resonance from staff. Delivering aspiration, leadership and motivation without lecturing was our hope and intention. You delivered in great style!"
Managing Director, George P. Johnson

"I found the presentation from Martin Grunstein both entertaining and extremely beneficial. After seeing a number of key note speakers over the past twenty five years, it was refreshing to witness a presentation that captured the audience’s attention while challenging them individually to look at the way they see retail principles and apply them in their day to day business. I have received a number of positive comments from the franchise owners relating to the session with Martin. It was great to hear a number of these franchise owners are going to change the way the do certain things within their business as a result of Martins presentation."
Leading Edge Electronics and Digital

"Training and educating can become dull, mundane and costly for both employer and employee, sometimes with little return for both parties. Martin Grunstein has a superb quality of being able to hold audiences through humour and at the same time educate them using clever tactics that include interactive involvement and a genuine request for feedback and ideas. I would highly recommend Martin for the education of teams that have high energy, success motives plus enjoy a laugh."
DeBortoli Wines

"This is just a quick note to thank you so much for the sensational job you did at my last two conferences. We had great feedback from both the attendees and other staff who were present. You walked in and you walked out and none of us will never be the same. I look forward to working with you again- regularly!!"
Conferences at Leading Edge Group

" Martin's message was powerful and far from rocket science, he used simple examples of how businesses can increase their profits and retain loyalty from their customers leading to constant repeat business. He demonstrated how we can make ourselves different from the rest; stand out from our competitors without discounting our service. I willingly commend Martin to any seminar or conference without hesitation."
MFAA NSW/ACT State Councillor and Treasurer

"Martin Grunstein has been a speaker at our National Dealer Conference for two years running. This year Martin closed our conference with a powerful and engaging presentation that left our 400 strong audience wanting more. He was credible and funny whilst he delivered a serious business message to a large group of independent dealer principals. In addition, Martin offers his consulting services as a follow up post conference for those individuals needing help putting the ideas into practice. We were very pleased with him."
Telstra Corporation

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